Cards
I have just received my Diners Club Card. What do I have to do to activate it?
The card is already active. It will become valid as soon as you place your signature in the appropriate space on the back of it.
Do I need a secret code to use my Card?
No. You can use your Diners Club Card immediately and do not need any code.
Where can I use my Diners Club Card?
You can go to any point of sale exhibiting the Diners Club logo. More than 100,000 businesses in the Benelux and more then 13 million worldwide will be happy to accept your Diners Club Card.
Can I use my Diners Club Card to make online purchases?
Certainly.
How can I get cash advances with my Diners Club Card?
You can use it on any one of the more than 1 million automatic teller machines (ATMs) bearing the Diners Club or Cirrus logo. You can also go to the counters at one of the banks under contract with Diners Club. To identify the ATM or counter closest to you, call +32 (0)2 626 50 24.
What is a PIN number and what is it for?
A PIN number is a secret code needed to withdraw cash from automatic teller machines (ATMs) under contract with Diners Club.
If I do not have one yet, how can I request a PIN number?
Simply call our Customer service on +32 (0)2 626 64 58 to request it directly. The new PIN number will be sent to the address to which we usually send correspondence.
What should I do if I forget or lose my PIN number?
Simply call our Customer service on +32 (0)2 626 64 58 to request a new one directly. The new PIN number will be sent to the address to which we usually send correspondence.
What would I have to do if I should wish to challenge any of the charges?
Send a complaint letter to Diners Club Beneflux within 30 days of the date of receipt of the account statement on which the expense you are challenging appears. In the letter, explain the issue and your grounds for contesting it and attach any documentation. The letter should be addressed to: Diners Club Beneflux S.A., Bvd. Gen. Jacques 263g, 1050 Brussels.
How can I get a direct debit on my Diners Club account?
Please call our Customer Service on +32 (0)2 626 64 58 to request a direct debit form or e-mail us at diners.customerservice
citi.com .Please remember to quote your Diners Club account number in all correspondence.
Complete the direct debit form and address it to Diners Club Beneflux S.A., Bvd. Gen. Jacques 263g, 1050 Brussels.
I have changed my address. What should I do to send you the change?
You must inform Diners Club Beneflux in writing of every change involving personal data. Indicate the number of the card and the data that need to be modified. The letter should be addressed to: Diners Club Beneflux S.A., Bvd. Gen. Jacques 263g, 1050 Brussels. Alternatively, you can send a fax to +32 (0)2 626 66 59.
Please follow the same instructions for changes in your Company's data.